Returns & Exchanges

The following Return and Exchange Policy only applies to all the purchases made through www.xquisitevertex.com. Please note that, 

  1. Returns are accepted within 14 days from the date of purchase. 
  2. Please note that items purchased at www.xquisitevertex.com will not be considered for exchange or refund if it misses the 14-days duration. 
  3. The returned products must be unworn, unaltered, and unwashed with all the tags attached.

DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED

  • Should you receive any defective, wrong, or damaged item(s), please return the merchandise within 14-days from the shipped date. For more information, please create a return ticket or contact our Customer Support Team through email - admin@xquisitevertex.com to initiate a Return.
  • To ensure the proper processing, please select and give the appropriate Return Reason while initiating the return. When we receive the receipt of your return, our Online Returns Team will inspect your merchandise. You will also receive a refund of the original form of payment that you had used to make your purchase.
  • Note that returns must be unaltered, unwashed, and unworn with all tags attached.

HOW TO RETURN?

  • You need to log into your account to return an order, go to My Orders, and click on 'Return' with the item you wish to return. 
  • Please mention and specify the account where you would like the refund amount to be credited, fill in the details, and raise the return request by clicking on submit button.
  • You will receive a return confirmation for the return initiated.

The return reverse pick-up will be initiated and completed by us wherever feasible. However, in extreme circumstances, you may be asked to send the product through a reliable courier if a reverse pickup facility is not available in your area.

The return pickup may take from 24 hours to 10 days from applying for the product return, depending on the pin code of the pickup location. Your patience is much appreciated.

To return your product, simply send it back to us with the item(s) in their original condition, including tags, within 14 days of receiving your product.

Return Address:

Xquisite Vertex

6417 Penn Ave South Ste 8, 55423

TERMS AND CONDITIONS FOR RETURNS

Xquisite Vertex will not be responsible for any incorrect fund transfer/ amount issuance against the returns arising because of the customers' erroneous/wrong input. The customer takes complete responsibility for the accuracy of the information provided.

  • The refund amount will only be issued once we receive the product and find it to be the same product initially dispatched, ascertained by our quality-check process related to the tag, barcode, and product. Any discrepancy found in the returned product with respect to the abovementioned criteria that validates the return of a wrong product will not be eligible for a refund or return. 
  • The same non-eligibility of return & refund condition will also apply if the product is found in damaged condition as against your declaration that the product is not damaged.
  • We appreciate your cooperation in validating all the facts per our due diligence process to address the said dispute. The refund timelines indicated in our return policy will not be applicable if found in such a case, and the refund (if any) will be subject to the full and final settlement of the dispute.
  • Please allow us seven days from the date of receiving the complaint to update you on the status of your return items that our logistics partners have not picked up within ten days of your applying for a return, or the returned product(s) has not been received at our warehouse/source of dispatch within ten days of pickup of the product by our logistics and shipping partners.

After initiating the refund, if the credit amount into your payment bank/source fails due to any reason, we shall re-initiate the refund. Please allow us a minimum of 2-weeks to carry out the due diligence with the payment process with the banks in such a case. We appreciate your patience if such a condition arises.

The return pickup may take up to 24-hours to 10 days from the date of applying for a return, depending on the Pin code of the pickup location. 

You can also return either complete order or some items from the same order.

Please email us at admin@xquisitevertex.com in case of any clarification.