International Shipping
We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America, etc.
How long will it take to receive the ordered products?
For international shipping, the average delivery time is 7-12 business days depending on the country of residence.
What delivery methods do you use?
All international orders are sent through DHL and FedEx.
How do international duties and taxes work?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.
What payment options are available on Xquisite Vertex?
- Paypal
- Credit/Debit Card
How do I cancel my international order?
Please note that your order can only be canceled before we have dispatched it to you. If you want to cancel the order, please drop us an e-mail at admin@xquisitevertex.com with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.
What is the return policy for international orders?
If you wish to return an order, kindly get in touch with our customer care team at admin@xquisitevertex.com within 15 days of receiving the order.
For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address - 6417 Penn Ave South Ste 8, 55423.Once we receive the product(s), it will go through a quality check at our warehouse, and we will then initiate the refund within 24-48 business hours.
Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.
What if I don't want to pay my international duties and taxes?
If you choose not to pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to our facility. If the return charges are higher than the order refund amount, no refund will be made.